- "I know all your songs by heart, you are just so great."
- —Scarlett O'Connor to Rayna Jaymes
- "Well, as someone once said to me, all I felt was music"
- —Scarlett O'Connor to Gunnar Scott
Introduced as the niece of Deacon Claybourne, Scarlett is a young girl who writes poetry and is dating Avery Barkley. She befriends Bluebird soundboard engineer Gunnar Scott who suggests putting her poetry to music. This leads to them being noticed by Rayna Jaymes who wants them to embark on a music career as a duo. The two also pursue a romantic relationship after she splits from Avery but she calls it off after rejecting his marriage proposal.
When her best friend Zoey Dalton arrives in town and starts waitressing at the Bluebird she befriends Gunnar and the two start dating. Scarlett becomes jealous of their relationship and refuses to talk to Zoey. She continues on singing as a soloist and has a short relationship with producer Liam McGuinnis, who also supplies her with prescription medication to help combat tiredness when he has her working all night to get songs out of her. Rayna tells him to break off the relationship when she catches them kissing and Liam departs for Tokyo, leaving Scarlett devastated. Her mum also shows up and is verbally abusive to her daughter since the latter is a big success and Beverly never got the chance. Scarlett eventually has a breakdown on stage and is hospitalized with severe depression. After she is released, Rayna agrees to let her go from her contract.
She also befriends a homeless man named Terrence George, who used to be a singer. After Zoey splits from Gunnar since she thinks he still has feelings for Scarlett, the latter takes her place in the band she formed with Gunnar and Avery and their name is changed to the Triple X's. Following the birth of his daughter, Avery departs the band and Gunnar and Scarlett continue on as a duo. Gunnar also falls for a technician called Erin and has a short fling with her as well as singer Autumn Chase while Scarlett realizes she is still in love with Gunnar. They eventually get back together.
Their relationship lasts a few months until the arrival of Damien George, who has been hired to direct one of their music videos. Scarlett realizes she may have romantic feelings for him and splits from Gunnar again. She later discovers that she is pregnant but does not know who the father is.
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